Within this Support Forum, you can stay updated with announcements, get answers from the community and share your feature suggestions with us. If you are having trouble downloading a Secret in the Dirt information product, you cannot log in, or anything else, feel free to create a ticket and someone on the support team will get back to you shortly. You can also browse some of the frequently asked questions in forums below
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Help Desks Agents are standing by M-F 8am-5pm PST, and throughout the day Saturday and Sunday.
Jimmy Nissen (admin) May 25, 2011 • Secret in the Dirt Main Forum / Pictures and Videos
Question: When I try to watch a video from the video vault it doesn't play. The screen just stays blank. I am using the latest internet explorer. My adobe and java are up to date. I don't have trouble playing videos from other sites. What should I do?
Answer: The videos are not playing correctly in internet explorer 9, and we are working on a solution to that. In the mean time, its best to watch the videos from another browser, like firefox, chrome, opera, or an earlier version of internet explorer
***Update: The vault videos should be displaying properly in all internet explorer browsers. If yours is not, please let us know by sending in a ticket