**** READ THIS FIRST: Secret in the Dirt Help Desk****

Within this Support Forum, you can stay updated with announcements, get answers from the community and share your feature suggestions with us. If you are having trouble downloading a Secret in the Dirt information product, you cannot log in, or anything else, feel free to create a ticket and someone on the support team will get back to you shortly. You can also browse some of the frequently asked questions in forums below

Your Secret in the Dirt Login info is NOT the same as your help desk login information. To submit a ticket, you will have to create a new account (which only takes a second). If you already have a support account, you can login here and submit a ticket

Help Desks Agents are standing by M-F 8am-5pm PST, and throughout the day Saturday and Sunday.

To create a NEW support account, click here



**** READ THIS FIRST: Secret in the Dirt Help Desk****

 
 

Secret in the Dirt Help Desk

Jimmy Nissen (admin) May 25, 2011 Secret in the Dirt Main Forum / Pictures and Videos

Question: When I try to watch a video from the video vault it doesn't play. The screen just stays blank. I am using the latest internet explorer. My adobe and java are up to date. I don't have trouble playing videos from other sites. What should I do?

Answer: The videos are not playing correctly in internet explorer 9, and we are working on a solution to that. In the mean time, its best to watch the videos from another browser, like firefox, chrome, opera, or an earlier version of internet explorer

***Update: The vault videos should be displaying properly in all internet explorer browsers. If yours is not, please let us know by sending in a ticket 

Jimmy Nissen (admin) April 04, 2011 Secret in the Dirt Main Forum / Login FAQ's

Did you receive an "Invalid Token" message when trying to reset your password?

No problem, just open up a support ticket above that includes your username and email, and we will settle that for you asap